French-Speaking Ethics Line Operators in Lagos, Nigeria

at KPMG Nigeria

Client Services
Customer Service
Minimum Qualification
Required Experience
3 - 5 years
Employment Type
Full Time
Male or Female

Job Description


  • Handle customer inquiries/complaints both telephonically and by email
  • Prepare and update applicable client records with relevant information on a timely basis
  • Document client call enquiry/complaint in relevant call reporting templates and/or web tools
  • Produce timely call sheet reports

Education and Experience

  • Minimum of second class degree, lower division   
  • Proficient in the use of MS Office tools   
  • Must be able to communicate fluently in both French and English
  • Communication in any Nigerian language would be an added advantage
  • Knowledge of customer service principles and practices
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills

Key Competencies

  • Verbal and written communication skills
  • Good listening and interviewing skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Ability to professionally handle complaints, even when working with unpleasant clients
  • Organizational skills
  • Attention to detail
  • Resilience
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