Front Desk Officer in United States

at a Confidential Company

Administration & Office Support
Minimum Qualification
Bachelor's Degree
Required Experience
Entry Level
Employment Type
Full Time
Male or Female

Job Description

Job Summary:

The Incumbent is responsible for providing a point of contact for walk in traffic,
incoming telephone calls, granting access to the building, and supporting the
highest level of customer service for clients, staff, and visitors.

Job Description:

Objective A: Customer Service

* Grant access to building by appropriate implementation of Visitor Policy.

* Answer incoming telephone calls, assist callers, take messages, provide information, make referrals, and direct calls to staff members.

* Maintain a safe environment by monitoring security system and emergency pull cord system, using good judgment in contacting
appropriate personnel as needed.

* Provide accurate information regarding application procedures, waiting lists, vacancies and qualifications to both callers and walk-in clients.

* Provide assistance to residents requesting work orders or other forms as needed.

* Provide timely referral to the staff for appointments or other assistance.

* Maintain a professional and personable demeanor.

Objective B: Office Responsibilities

* Update and maintain client information and program tracking.

* Accurately document all activities.

* Notify appropriate supervisor and/or manager of any critical incidents or emergencies.

* Route incoming paperwork to appropriate staff members.

* Assist other departments with miscellaneous items.

* Provide monthly reports.

Objective C: Collaboration

* Attend Management/ Services staff meetings and agency staff meetings.

* Participate in agency activities and committees as needed or desired.

Job Requirements

* An HND or Bachelor's Degree

* School Leaving Certificate Holders and OND Degree Holders would also be considered if they have some experience in the field.

* Able to communicate well in English both written and spoken.

* Must be able to multi-task.

* Ability to work well under stressful conditions.

* General office clerical and computer skills required.

* Because of the nature of this work, position requires someone pleasant, personable, patient and having a desire to be of assistance.

* Able to work with minimum day to day supervision.

Knowledge of:

* Telephone skills

* General office and clerical procedures

* General office equipment

* Typing

* Basic arithmetic skills

* Good English - spelling, punctuation, vocabulary

* Good Computer skills
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