Reporting to the Managing Director and provides leadership for the core operations.

Provide leadership and direction to the Operations teams  to ensure that business outcomes are successfully delivered in line with the business plan.

Set strategy and direction for Operations to achieve business, corporate and customer objectives consistent with the leadership vision.

Provide strong leadership and direction to managers and teams to enable a climatic of high engagement and high performance

Ensuring our people know what our customers want, and have the tools and confidence to deliver an exceptional customer experience.

Ensure the achievement of the agreed objectives for Operations team inline with agreed budgets and timescales.

Lead process improvement activity to ensure a culture of continuous improvement, compliance with standards and regulations whilst reducing overall operating costs.