Guest Relations Manager Full Time
Shangri-La Hotels And Resorts

Abu Zaby [Abu Dhabi], United Arab Emirates | Diploma | 1 - 3 years | Full Time | Male or Female | Executive / Top Management | Hospitality/Leisure

Job Summary

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 214 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

Job Responsibilites

Drives all activities aiming to provide comfortable and enjoyable stay for customers through implementing company standards and programs designed to enhance customer loyalty. Provides supervision and training to Guest Relations Staff based on company culture. Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms’ yield. Interacts with guests, deals with their inquiries/comments and implements corrective actions. Deals with emergencies. Ensures the highest level of safety and security to all external and internal customers.

Job Requirements
  • University degree or diploma in hotel management
  • Minimum of 2 years experience in a similar capacity in a 5* hotel
  • Strong leadership and interpersonal skills
  • Excellent communication skills in English; fluency in Arabic an added advantage
  • Excellent administration and computer skills in Microsoft Office and Opera system
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