Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Positively impacts colleague relations within the department through ongoing performance management, coaching, recognition and communication meetings
• Conducts assigned inspections of guest rooms and public spaces, including all VIP’s and FPC members.
• Maximizes hotel profitability by properly managing expenses, lab our and other material resources.
• Responsible for maintaining and enhancing staff morale through harmonious working relationships.
• Dynamic member of the Housekeeping Leadership team and ensures strong departmental representation on hotel committees and at hotel activities.
• Provide courteous, professional service and maintain a good working relationship with your own colleagues and all other departments within the hotel.
• Ensures the highest standards of cleanliness, maintenance and safety by conducting daily inspections of guest elevator foyers, backspaces, and storage and supply rooms.
• Liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
• Responsible for the inventory of Guest supplies, linen, uniforms, and the ordering and replacement when necessary.
• Responsible for ordering cleaning supplies and Guest supplies, and to check that they are handled, and stored correctly.
• Ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
• Assist subordinates during peak periods.
• Other duties as assigned