HR Services Operations Analyst Full Time

Dubayy [Dubai], United Arab Emirates | Bachelor's Degree | 5 - 7 years | Full Time | Male or Female | Human Resources | Electrical/Electronic Manufacturing

Job Summary

Working within the HR Services Team you will work with internal/ external customers and business leaders and you will be responsible of the timely delivery of the high quality customer service in line with Honeywell processes and policies. This position covers all Middle East countries. You will closely co-operate with the Middle East & Sub- Sahara Africa team and all related departments and also work with different Service Hubs including the Czech Republic and India. You will be responsible for fulfilling wide range of HRS operation related tasks according to the Service Catalogue & Service Level Agreement.

To be successful you will need to be very well organized, effective, have ideas for continuous improvement, project and process management skills, have good analytical skills and able to work within a team and cross functional organization

Job Responsibilites
  • Prepare, manage and update process documents (process maps, SLA’s, SLC’s)
  • Drive and support projects
  • Drive and support business and country integration in all covered countries
  • Implement and improve processes and tools
  • Manage scorecards, reports and analysis
  • Supervise remote locations’ team members (e.g. Saudi Arabia)
  • Answering employee queries and directing them to the right channel if need be
  • Drive & support Honeywell Operating Systems (Tier board, initiatives, Lean thinking, Kaizen, etc.)
  • Drive self-service and partner with other departments
  • Manage and sustain excellent customer satisfaction
  • Comply with all required policies and labor law
  • Ad Hoc involvement in and other operational tasks (e.g. on-boarding, exit, verification letters)
Job Requirements
  • Bachelor degree in HR or related field
  • 5 years plus experience in Human Resources within a multinational company
  • Process and project management skills & knowledge
  • Fluent in English, Arabic is an advantage
  • Excellent PC & ERP skills (word, excel, power point, Visio, etc.)
  • Have a “can do” attitude
  • Able to work independently
  • Team player and able to develop and sustain cooperative working relationships with clients/colleagues/suppliers at all levels
  • Able to work under pressure
  • Able to multitask
  • Customer focused & understand customer requirements and priorities
  • Responsive, keeping deadlines & meet Service Level Commitments
  • Effective Communicator
  • Good problem solving skills
  • Leadership skills
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