Junior/Trainee Computer Operators in United States

at a Confidential Company

Engineering / Technology
Information Technology
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Job Summary:

The main purpose of the role is to carry out the day-to-day operation of the Company's Electronic Switching, Gateway and Transaction Service ensuring the highest levels of service availability and integrity. Incumbents will be operating the Company's mainframe computer hardware, application software, system software and associated peripherals, ensuring all activities are performed in accordance with company agreed standards.

Duties and Responsibilities:

* Provide first line problem solving for issues associated with a wide range of mainframe computer facilities, communications network equipment and management diagnostic tools.

* Maintaining full knowledge of, and working within, Company processing schedules, quality standards and service level agreements.

* Ensuring all service interruptions are recorded in accordance with defined procedures and progressed to the point of service restoration as speedily as possible.

Education, Skills and Qualification:

* HND or Bachelors Degree in a related field

* This is a Junior/Trainee role so experience isn't necessary but experience in a help-desk/ service/customer service role would be advantageous.

* Incumbents must be proven team players, able to work effectively and closely with others with a proven ability to learn and follow processes but also able to identify and suggest improvements to work processes.

* They must have good problem solving skills and be able to deal with urgent issues in a calm but timely manner.
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