Lead Customer Service Engineer Full Time

Lagos, Nigeria | Bachelor's Degree | 5 - 7 years | Full Time | Male or Female | Engineering | Engineering / Technology

Job Summary

The Lead Customer Service Manager shall work closely with the Service Manager to execute all activities typically delivered on site (at customer premises) whether scheduled or not, such as installation and maintenance. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals

Job Responsibilites

- Provide local business ownership in assigned areas

- Provide and direct the performance of quality field engineering services in assigned areas

- Aggressively promote services sales to grow business in the area

- Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions

- Participate in business planning including budgeting / staffing / forecasting / cost control

- Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace

- Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure

- Perform field engineering service work to properly serve the local customers (50%)

- Provide the leadership to balance customer service satisfaction

- Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries

- Provide front-line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations

- Identify product failures and assist in identifying possible root causes

- Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction

- Distribute information on customer issues so that all members of customer support team share common understanding and objectives
Job Requirements


- Bachelor’s degree in Mechanical or Electrical Engineering

- Prior field engineering experience (at least 4 years) is preferred

- 6 + years experience in Gas turbine and Power Industry

- Business acumen and ability to sell GE products to the customer

- Ability to work effectively with minimum supervision

- Customer service mindset

- Strong organizational skills and project management skills (prior experience preferred)

- Exceptional oral and written communication skills

- Solid interpersonal and leadership skills

Additional Eligibility Qualifications:          

Desired Characteristics:                

- Team leader in a dynamic, energetic, and proactive environment

- Six Sigma training (GE employees only)

- Field Engineering Program Graduate

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