Manager, Group Sales Full Time

Dubayy [Dubai], United Arab Emirates | Diploma | 1 - 3 years | Full Time | Male or Female | Sales/Business Development | Hospitality/Leisure

Job Summary

Selling a memorable experience in an authentic location is the essence of a Manager, Group Sales role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond, ensuring your clients will always stay with Fairmont Hotels & Resorts.

Job Responsibilites

Summary of Responsibilities: 

Reporting to the Director, Groups Sales, responsibilities and essential job functions include but are not limited to the following: 


• Develop and maintain a working knowledge of Fairmont Hotels 
• Position Fairmont Dubai as the Six Simple Standards leader 
• Deliver the Fairmont Service Promise core beliefs and Occupational Health and Safety policies. 
• Develop and maintain close working relationships with all accounts to ensure that client expectations are exceeded. 
• Maintain, acquire and develop new and existing accounts to increase “The Groups” market share through research, telesales, existing database

• Explore business opportunities and convert them into room nights and revenue. 
• Remain up to date with regional and international developments and convert these into sales opportunities for “The Group”.
• Acquire and maintain a working knowledge and market intelligence of competition portfolio.
• Oversee the preparation and distribution of sales communication plans associated with the launch of any new brands or products within Fairmont Hotels and Resorts.

• Collate, send and follow up proposals, contracts and credit agreements.

• Check that all content produced by any of the Sales Team, internally or externally, is always in keeping with Fairmont standards of procedure, best practice and company policy.

• Prepare weekly, monthly, quarterly and annual reports highlighting particular performance issues with accounts or markets, suggesting analysis and proposed remedial actions.

• Work with The Group management team to develop and implement strategic and tactical sales plans across “The Group’s” portfolio and all market areas. 

• Actively manage personal and teams Sales Activity targets. 

• Oversee the preparation of sales promotions and broadcasts and actively follow up sales opportunities. 

• Ensure that account information is up to date in the corporate systems (Opera, CDMS etc.) within the sales team. 
• Maintain and grow all company loyalty programs. 
• Use corporate management systems to provide maximum benefit for the sales team.
• Organization, participation and agreed follow up will be required for exhibitions, road-shows, business trips, workshops/training courses, site inspections and client events.

Corporate Behaviours
• Use clear communication across all channels and all aspects of work.
• Ensure the highest standards of professionalism and courtesy is extended to colleagues and partners at all times.
• Provide assistance to colleagues with any other duties when requested or when necessary.
• Adhere to standards of performance, best practice and all company policies.
• Actively practice and promote good time management and organization skills.
• Ensure that deadlines are always adhered to.
• Always thoroughly prepare for engagements, both internal and external, and represent Fairmont Hotels and Resorts in a professional manner.
• Adherence to grooming standards to ensure a professional corporate image is maintained.

Job Requirements

• Minimum two years experience in the groups sales market. 

• Good understanding of all hotel departments particularly housekeeping,
front office, banquets and kitchen. 

• Candidate must have flexible schedule and ability to handle multiple tasks simultaneously. 

• A team player with a dynamic personality, results oriented, excellent communication and interpersonal skills. 

• Professional presentation and the ability to close a sale.

• Must be able to prioritize, organize, be self-efficient and maintain a positive attitude within a very busy environment

• Computer experience at intermediate to advanced level is mandatory with
knowledge of Windows 2003 (Excel, PowerPoint and Word, Access) Opera Sales & Catering and Meeting Matrix 

• Proficient in English language (Verbal and written), second language is an asset.

Assessment of a Manager of Group Sales:

• Observation of the FHR brand Standards by management
• Evaluation through the JD Power
• Awareness of Health and Safety within the department and the hotel in general
• Evaluation through Achieving sales and activities goals

Visa Requirements: 

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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