Quality Assurance Manager Job Description

*Quality assurance managers work with other staff within organisations to determine and establish procedures and quality standards and to monitor these against agreed targets.


Duties and Responsibilities

*Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications

*Assessing customer requirements and ensuring that these are met

*Setting customer service standards

*Specifying quality requirements of raw materials with suppliers

*Investigating and setting standards for quality/health and safety

*Ensuring that manufacturing processes comply with standards at both national and international level

*Working with operating staff to establish procedures, standards, systems and procedures

*Writing management/technical reports and customers’ charters

*Determining training needs

*Acting as a catalyst for change and improvement in performance/quality

*Directing objectives to maximise profitability

*Recording, analysing and distributing statistical information

*Monitoring performance

*Supervising technical or laboratory staff.


Skills and Specifications

*Confidence

*Excellent technical skills

*Organisational skills

*Planning skills

*Interpersonal skills

*Communication skills

*Problem solving skills

*Team working skills

*IT skills

*Communication skills.

*It is also essential to have good numerical skills and an understanding of statistics.