Recovery Officer Full Time
Standard Chartered Bank

Abuja, Nigeria | Bachelor's Degree | 1 - 3 years | Full Time | Male or Female | Banking / Finance / Insurance | Banking / Financial Services

Job Summary

Contacts delinquent loan customers to negotiate repayment plans that are acceptable to the Bank and customers.Customer contact is via telephone, letters, and indirectly through field collectors, recovery agents and attorneys.

Job Responsibilites

• To manage and control all matters relating to delinquent CB accounts  (Unsecured, Secured & Staff Loans) by constantly executing collection &  recovery procedures and ensuring appropriate actions are taken to ensure full recovery.

• Highlights and escalates any credit failures to identify ways of improving the credit approval process.

• Ensures remedial action is taken when required to keep performance in line with business objectives

• Perform administrative work or other job functions related to collections and recoveries.

• To monitor accounts daily in the allocated queues and effectively utilise SCB's collections systems in line with approved collections strategy.

• Liaise with HR/Payroll contacts for End of service/Terminal Benefits and other relevant information that might be required on their ex-staff as the need arises.

Job Requirements

• HND/BSc holder with at least 2 years work experience.

• Quality focused & proactive individual able to effectively communicate ideas and or solutions to customers and colleagues at all levels.

• Computer literate.

• Logical with accurate eye for detail

• Proactive, flexible and resilient team player

• Practical working knowledge of company, industry & banking guidelines & regulations

• Highly customer focused with high level of interpersonal and communication skills – listening & negotiating.

• Ability to multi task & work with minimum supervision.

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