Reservations Manager Full Time
Shangri-La Hotels And Resorts

Abu Zaby [Abu Dhabi], United Arab Emirates | Bachelor's Degree | 1 - 3 years | Full Time | Male or Female | Executive / Top Management | Hospitality/Leisure

Job Summary

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 214 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.

Job Responsibilites

The successful candidate will be responsible in managing all activities pertaining to Reservations operations. He/she will provide the leadership to motivate the reservations team to exceed in service delivery, optimize booking opportunities and promote customer retention and loyalty.

Job Requirements
  • Diploma / degree in Hotel Management or Sales and Marketing
  • Excellent communication skills in English
  • Two years experience as Reservations Manager in a 5* hotel
  • Excellent computer skills in MS Office applications and Opera CRS / RedX (SynXis CRS)
  • Customer and revenue driven, accurate, has high attention to details
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