Sales Engineer / Customer Relationship Officer Full Time
Lagos, Nigeria | Bachelor's Degree | 1 - 3 years | Full Time | Male or Female | Sales/Business Development | Sales / Marketing
Marketing Analysis for assigned Customer Sector Group/territory/geographical area
To find and develop new clients.
Identification and evaluation of quality prospects; pursuit and capture
Manage key Customer accounts including Customer Action Plans (CAP).
To promote HOS existing product lines.
To interact actively with existing clients based in Lagos.
To follow-up and respond to clients enquiries.
To set and maintain a clear activity agenda.
To follow up all sales relevant steps (proposal, presentations, contract, order, invoice and payment).
To monitor movements and performance of competition and deepen understanding of competitive landscape in assigned territory.
To build rapport with local service team and increase customer satisfaction.
To strictly follow the HOS Business Code of Practice in all activities.
To strictly work within defined (current) HOS procedures, particularly those relating to business development, pursuit, ‘delegation of authority’, business ethics and code of conduct.
To be a self- starting sales engineer
To provide clear regular reports
To provide prospects analysis, win strategies and real time updates
To develop and maintain Customer relationships
To be flexible and resourceful with the stamina to succeed in the exciting and dynamic but highly competitive oil and gas services environment
Know your Customer
Build the relationship
Map buying and decision criteria
Establish Pursuit Strategies
Implement Pursuit Strategies and oversee proposal preparation
Manage the Ongoing Relationship
To manage the “Business Development Process”
Customers Needs Assessment
Win Probability Assessment
Technical Positioning Pre-Studies
Pre-acquisition Phase Lead/Co-ordinate
Preliminary Pursuit Strategy
Preliminary Risk Assessment
Opportunity Notice (OPN) Development (gain Location support)
Acquisition Phase Lead / Co-ordinate
Develop Bid/No Bid Decision (BNB) (Pursuit Strategy Development & Budget)
Kick Off Meeting
Ongoing relationship management
Customer Service & follow up
To liaising with technical partners on issue relating to clients’ needs.
Network Internally and Externally:
Establish relationships with Customer at all levels
Use Senior Executives from HOS to support visits to Senior Customers
Establish relationships internally within Head Office and relevant Locations
Key result areas
Projects won/margins bid
Quality of prospects proposed (win ratio)
Information flow and knowledge of Customers/market:
Quality of contacts established and relationships made:
Customer Organisation Chart/Customer Listing
Quality of reporting
Prospect win strategies
Interested candidates should possess a minimum qualification of BSc. Petroleum Engineering, BSc. Mechanical engineering or BSc. Chemical Engineering with 1-4years sales experience, within a technical sales environment preferably in the Nigerian Oil and Gas Industry.
The desired candidate will be accountable and responsible for the sales as well as relating with existing clients. He/She will be responsible to develop and support specialized direct and indirect sales channels.
The suitable candidate will have proven experience in a Sales Engineer position with experience and knowledge of the Nigerian Oil and Gas market.
This position is based in Lagos.
- A minimum of qualification of BSc. Petroleum Engineering, BSc. Mechanical Engineering or BSc. Chemical Engineering.
- Minimum of 1year sales experience within the Oil and Gas industry will be an added advantage.
- Ability to drive with good understanding of Lagos traffic laws will be an added advantage.
- Ability to communicate effectively in English (Oral and Written Communication).
- Ability to plan and execute set goals with minimal supervision.
- Excellent communication and interpersonal skills.