SME Portfolio Manager Full Time
Standard Chartered Bank

Abuja, Nigeria | Bachelor's Degree | 1 - 3 years | Full Time | Male or Female | Banking / Finance / Insurance | Banking / Financial Services

Job Summary

Grow customer portfolio size by deepening existing customer relationships 
*Retain existing highly valuable customers; Grow share of wallet with the bank through focused relationship management activities
*Provide advice on potential financial solutions based on identified needs
*Resolve client queries without further escalation
*Analyse financial requirements of customer and match with banks product offerings
Customer/ Business Acquisition (Excellence)
*Consultative selling of multiple products to customers based on identified needs
*Turn service recovery into sales opportunity 
*Refer highly satisfied customers to generate sales 
*Analyse and review potential business to ensure maximum profitability 

Job Responsibilites

Progress against a balanced scorecard targets
*Growth in product cross holding ratio
*Sustained and steady growth in AUM
*Number of new customers to the bank
*Growth in revenue per customer
*Customer satisfaction scores 

Job Requirements

Minimum of second class lower degree .
Data Conversion & Reporting (Core)
Market / Competitor Knowledge (Core)
Product knowledge (Core)
Risk Management (Core)
Needs profiling & analysis (Core)
Negotiation & Objection Handling (Core)
Needs Based / Consultative Sales Skills (Core)

Excellence in Role:
Customer Relationship Management (Expert)
Market / Competitor Knowledge (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Negotiation & Objection Handling (Advanced)
Needs Based / Consultative Sales Skills (Advanced)

Additional Job specific skill or knowledge area;
Social / Networking skills
Phone based conversation skills.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required. 

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