Support Application Executive in United States

at a Confidential Company

ICT / Telecommunications
Information Technology
Minimum Qualification
Professional Qualification
Required Experience
5 - 7 years
Employment Type
Full Time
Male or Female

Job Description

Purpose of the Job

Responsible for running the support desk, providing effective and high quality support across all software systems and playing a key role within the team.
Provide applications support and guidance which may include service packs, upgrades and infrastructure

Job requirements

• Minimum of 5 years experience in Telecoms industry
• Maintain appropriate levels of technical and procedural documentation
• Conduct platform monitoring and performance tuning
• Take responsibility for capacity management and platform scaling
• Share / spread knowledge throughout the Support Team and relevant areas, from development through to support
• Good understanding of SQL Server or Oracle database management systems
• Experience of Windows platforms including configuration
• Knowledge of minor programming/scripting
• Excellent communication skills
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