Switchboard Operator in United States

at a Confidential Company

ICT / Telecommunications
Customer Service
Minimum Qualification
Bachelor's Degree
Required Experience
1 - 3 years
Employment Type
Full Time
Male or Female

Job Description

Switchboard Operator Job Description

A Switchboard Operator is the one who supposed to answer a multi-line switchboard rapidly and direct the calls to destination without any delay. He or she operates and greet the customers, answer questions, declare calls or provide directions.

Duties and Responsibilities

*He or she has the responsibility to answer high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed standards.

*He or she has to prepare and maintain the list of availability of staff continuously to receive incoming calls and update that as well timely.

*It will be needed to operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.

*He or she needs to prepare and maintain the records by entering information on received calls, where necessary.

*He or she has to determine and evaluate the addressed requests in person or over the phone, and to written or verbal instructions.

*As he or she has to work with a lot of people so it is necessary to liaise in writing and verbally between suppliers, customers, visitors, enquirers, or relevant staff.

*He or she also has to perform the basic jobs such as maintaining regular consistent attendance, personal appearance, punctuality, and adherence to applicable health and safety procedures.

*It will be needed to establish and maintain efficient working relationships with supervisors, co-workers, and the customers.

*The duty includes performing reception tasks and clerical duties such as filing data in an effective, professional and gracious manner.

*He or she should always try to work for the personal development such as knowledge and skills required for the efficient performance of the job role.

Skills and Specifications

*The person should have impressive telephone etiquette to do the job..

*He or she needs to be an excellent and great communicator and should have the skills as well as ability to work with others in close manner.

*He or she should be able to understand, and execute complex written and verbal instructions perfectly.

*The person should have exceptional computer skills as well as good organizing and planning skills.

*He or she should have the interest to help the customers and ability to deliver excellent customer service, externally and internally as well with maintaining the confidentiality.

*The person should be able to handle the typical situation and react effectively and calmly in emergencies and work in rigorous pressure.

Education and Qualifications

*The other requirement is having some past working experience in call center activities or any other related sector.
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