Strategy and Direction
Responsible to the Lead/Senior WPC ensuring that the REFM business plan, policy and
initiatives are delivered in the local office.
Support Service Managers bringing any areas of improvement or issues with the
following services to the relevant Service Managers attention: Vending, Reception and
Client Services, Maintenance, Cleaning, Records Management, Print device availability
and Stationery.
Support Real Estate Service Managers locally as required with: Porterage, Helpdesk
Response, Projects, Churn, Moves, Space Planning & Utilisation and Corporate Social
Responsibility.
Where any issues with the above services are identified to either encourage BU staff to log the
call with the appropriate Helpdesk or log themselves taking on an active local involvement to
ensure working collaboratively with service managers and providers the issues are resolved.
Deliver and Support Directly Managed Services outlined below,
Ownership and responsibility for a total REFM delivery within our buildings using the
helpdesk and the wider FM network
Gatekeeper and ambassador for making our buildings and the EY experience the place
to be
A2D Procedure
REFM Directories
Records management compliance
Post and Print compliance
Security management
Telecommunication and IT Support
Space Utilisation
Client Suite Services
Provide cover, for all FM Services
Relationship Management
Act as primary contact for all Workplace Services, local office operations and Direct
Managed Services at local office level with the business e.g partners and staff.
Develop knowledge to act as a signpost for internal client queries.
Build relationships with our internal client base
Escalate common serviced areas to building management, keeping them informed at
all times and agreeing actions with them.
Performance Management
Work with REFM Services Managers to ensure compliance with relevant REFM Service
Level Agreements taking into account the supply chain. Bring to the attention of the
Services managers any issues or shortcoming in local service.
Build relationships and shared responsibility for delivering a whole FM solution to Ernst &
Young
Business Continuity / Pandemic Plan
Responsible for local office plans and ensuring all information is kept up to date. Participate
in regular testing of Disaster Recovery and Pandemic plans and the evacuation of buildings
as directed.
Health and Safety
To support Enterprise Risk with current and new initiatives ensuring adequate time is
made available to ensure compliance and that deadlines are met.
Undertake, implement and deliver all duties detailed in Appenix 2 ‘Workplace Assistant
H&S responsibilities’.
Operational duties will include;
Review signage and ensure it is consistent with H&S law and the firm’s
corporate policy
Coordinate, plan and undertake DSE and H&S inductions
Undertake duties of Fire Warden.
Monitor working practices on floors and take remedial action as necessary.
Attend First Aid training and apply as appropriate.
Security
To report incidents to security as appropriate
To advise individuals to secure attractive items including laptops in accordance with
firm’s instructions.
Access control mangement
Finance and reporting
Check and code Basware invoices for services/ good purchased or enjoyed by
workplace services in accordance with agreed best Financial practice.
Approve invoices where appropriate
Raise/ approve purchase orders when required
Environmental
Timely and accurate reporting of environmental data with clear and concise back up
documentation to support the firm's national reporting requirements
Support and assist with the roll-out of environmental initiatives
Promote best practice across the office for waste and energy management
Support the firm’s environmental policy to improve overall performance and help it achieve
its stated environmental objectives and targets
General
Fully support the implementation and ongoing requirements of REFM's ISO standards.
Ensure all areas of REFM are compliant with it's policies and procedures, and where
appropriate, actively contribute to REFM's continuous improvement programme.
