Workplace Coordinator Full Time
Ernst & Young

England - Cambridge, United Kingdom | Bachelor's Degree | Entry Level | Full Time | Male or Female | Administration & Office Support | Accounting

Job Summary

The Workplace Coordinator will be responsible for the provision of client focused service in their building through the application of policy and best practice.

  • To provide management of EY Workplace team within their buildings
  • To ensure adequate cover at all times in conjunction with any service providers
  • To ensure the office working environment and REFM services supporting the business are to financial and qualitative standards, meet customer expectations and are continually improved.
  • To operate as the local ‘eyes and ears’ of the REFM Team bringing any areas of improvement or issues to the relevant CSS service manager’s attention.
  • To encourage a self help ethos within the business and continue for all REFM related incidents to be logged via the Helpdesk.
  • To ensure resource is redeployed as necessary based on workload in conjunction with any service providers
  • Job Responsibilites

    Responsible to the Senior WPC ensuring that the REFM business plan, policy and initiatives are delivered in the local office. 

    Support Service Managers bringing any areas of improvement or issues with the following services to the relevant Service Managers attention: Vending, Reception and Client Services, Maintenance, Cleaning, Records Management,Print device availability and Stationery.

    Support Real Estate Service Managers locally as required with: Porterage, Helpdesk Response, Projects, Churn, Moves, Space Planning & Utilisation and Corporate Social Responsibility.

    Where any issues with the above services are identified to either encourage BU staff to log the call with the appropriate Helpdesk or log themselves taking on an active local involvement to ensure working collaboratively with service managers and providers the issues are resolved. 

    Deliver and Support Directly Managed Services outlinedbelow, and support any third party delivered services 
    detailed within Appendix 1 Core Competencies 
    Ownership and responsibility for a total REFM delivery within our buildings using the helpdesk and the wider FM network. 
    Gatekeeper and ambassador for making our buildings and the EY experience the place to be.

  • A2D Policy and Procedures
  • REFM Directories
  • Records management compliance
  • Post and Print compliance
  • Security management
  • Telecommunication and IT Support
  • Space Utilisation
  • Client Suite Services
  • Job Requirements

  • Self starter
  • Ability to operate calmly under pressure and manage competing priorities
  • Strong customer focus and influencing skills
  • Strong personal awareness and credibility
  • Strong communication skills (oral/written)
  • Sound management and judgement skills
  • Strong relationship management skills
  • Understanding of continuous improvement methodologies
  • Enthusiastic, committed and determined
  • Sense of humour and an eye for detail
  • Willingness to roll up sleeves and make it happen
  • Ability to lead by example
  • Willingness to work unpaid overtime to cover sickness and holidays
  • Striving to improve the service offered with proactive approach to service delivery and client satisfaction
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